Job Openings >> Members Services Specialist - REMOTE
Members Services Specialist - REMOTE
Summary
Title:Members Services Specialist - REMOTE
ID:1053
Location:Atlanta, GA, Houston, TX, San Francisco, CA
Salary Range:$60,000 - $80,000 a year
Description

This is a fully remote position for applicants who reside and are legally authorized to work in the United States.
Salary: 
$60,000 - $80,000 a year
Job Type: Full-time/ Part-time
Work location: This position is full time remote
Work Schedule: Flexible hours

Our benefits offering include:

  • “Work Today, get paid tomorrow” - withdraw up to 50% of your earned daily wages the next day after you work rather than waiting for pay day!
  • Chesterton Student Loan Repayment Program
  • BCBS Medical Coverage
  • Delta Dental
  • 401K savings plan 
  • PTO including vacation sick, time, 11 paid holidays, and paid to time off to volunteer for causes
  • Extra vacation day purchase program
  • Vision insurance
  • Tuition Reimbursement
  • Short-term disability and long-term disability insurance
  • HSA & FSA options to cover additional medical costs
  • Parental leave for moms and dads to be
  • Hiring referral bonuses (up to $3,000 for select roles)
  • Sign On Bonus
  • Work from home
  • A host of other fringe benefits including legal services, pet insurance, relief fund for employees in need, and more!

Check out our formal job description below:

This job can be described as:

We are currently seeking a Data Entry/Members Services Specialist to join our team that will be responsible for assisting the Members Services Department with data entry, including creating new profiles for experts and/or umbrellas in Company’s online platform, adding or deleting information from existing expert and/or umbrella profiles in the Company’s online platform, and entering notes in individual cases regarding the status of expert matching. This position will also be responsible for assisting with expert recruiting and conflict checks, as directed by the Legal Department.

Responsibilities include, but are not limited to:

  • Responsible for heavy data entry within the company’s portal to include ensuring accuracy, efficiency, and clarity of data entered.
  • Locate and correct data entry errors.
  • Compile, sort, and verify the accuracy of data before it is entered.
  • Compare data with source documents, or re-enter data in verification format to detect errors.
  • Manage the expert center portion of the company’s platform to ensure accuracy of information.
  • Members finding and matching on active files.
  • Assist with Members recruiting and conflict checks.

Candidate Requirements

  • High school diploma required, bachelor’s degree in business administration or related field preferred.
  • At least three (3) years of related legal experience.
  • Advanced communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and internal staff members.
  • Proficiency in Microsoft 365 and other relevant software.
  • Excellent organizational skills and ability to multitask.
  • Attention to detail and high level of accuracy.
  • Ability to handle sensitive and confidential information.

Other Requirements:

  • Demonstrable track record to handle confidential information with discretion.
  • Must reside in the United States and legally authorized to work in the United States..
  • Physical Requirements: Ability to make repetitive motions, sit, stand, walk, and handle objects; lift up to 25 lbs with or without assistance.

What Are We Looking For?

  • A dedication to the mission and vision of this organization
  • A proactive, self-motivated individual with strong initiative and follow-through.
  • A collaborative teammate who values diversity and inclusion.
  • Excellent communication skills, with the ability to meet deadlines amidst contending priorities.
  • Strong research skills and the ability to prepare clear, concise reports.
  • An effective communicator who conveys information clearly and compellingly.
What is the pay, hours, and benefits for this position?
  • Non-exempt position paying $60,000 - $80,000 a year, commensurate with experience.
  • Full-time position requires a minimum of 35 hours per week; additional hours may be required.
  • Comprehensive benefits package to include:
GREAT HEALTH INSURANCE & MEDICAL ADVOCACY
  • Choice of 2 Anthem Health Plans:
  • Delta Dental & Vision Plan
  • Employer paid STD, LTD, and Life Insurance
  • Voluntary Critical Illness & Accident Plans through Guardian
  • BetterHelp Online Therapy – Up to 2 Sessions per month paid for by the company
  • Calm App – Annual subscription paid for by the company.
  • Employee Assistance Program & Medical Advocacy Program through Lytle

FLEXIBLE WORK ENVIRONMENT & PAID TIME-OFF
  • PTO - Paid time off that can be used for vacation, personal, or sick! Accrue up to 22 days per year.
  • Remote Work - Work remotely from anywhere in the United States
  • Holidays -18 days total which includes your Birthday and a week off for Winter Break during the holidays.
  • Volunteer Time Off - 14 hours annually
  • Paid Parental Leave - 6 weeks to bond with your new child.
  • Bereavement - Loss is one of the toughest things you can experience in your lifetime. That is why we offer more time than the average company. We even have bereavement if you lose a pet.
  • Sign On Bonus

PROFESSIONAL DEVELOPMENT
  • Professional Coaching - Get 6 months of coaching from certified professionals when hired. Get 2 hours annually thereafter.
  • Tuition & Education Reimbursement - $2,500.00 annually

RETIREMENT & SAVINGS PLANS
  • 401k Plan with Employer Match - We match up to 4% of your compensation when you contribute 5% or more. (100% match on the first 3%, 50% match on the next 4% with a 5% employee deferral.)
  • Healthcare & Dependent Care FSA - Save money on a pre-tax basis to pay for eligible health, dental, vision expenses. Save pre-tax money for eligible dependent care expenses, such as childcare and summer camps. It lowers your taxable income!
  • Voluntary College America 529 Plan - Save money on a pre-tax basis for college tuition and other expenses.
  • MetLaw Legal Plan - Get large discounts on many legal services. Unlimited free consultations allowed so you can pick the right lawyer for you.
What is our approach to a diverse and equitable workforce?
  • We are committed to fostering a diverse, equitable, and inclusive workplace where all voices are valued and respected.
  • Our recruitment, employment, and promotion practices are free from discrimination based on various protected statuses under federal, state, and local laws.

We are committed to a diverse, equitable and inclusive workplace in which everyone is welcomed, valued, and supported. We recruits, employs, compensates, and promotes without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, physical or mental disability, genetic or family medical history, marital, parental, veteran, or military status, political affiliation, or any other status protected by applicable federal, state, or local law.

Alternatively, you can apply to this job using your profile from Indeed by clicking the button below:


ApplicantStack powered by Swipeclock